Fri, 5 April 2019
Modern messaging technology has facilitated a trend towards highly compact, short messages send by users who can presume a great amount of context held between the communicating parties. The rules of grammar may be discarded and often visible errors are a normal part of the conversation.
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Yet such short messages are also important for businesses whose users are unlikely to read a large block of text upon completing an order. Similarly, a business might want to offer assistance and effective question and answering solutions in an automated and ideally multi-lingual way. In this episode, we discuss techniques for designing solutions like that.